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For years, WhatsApp has maintained first place in the ranking of applications installed on Brazilians' smartphones. The messenger is installed on 99.2% of cell phones in operation in the country , according to figures from the Panorama Survey, carried out by MobileTime in partnership with the online research company Opinion Box. Given the numbers, it's no surprise that messaging apps have become fertile ground where brands and companies can set up shop and connect with their customers. The Panorama survey revealed that the majority (81%) of users communicate with companies through WhatsApp. When we look at the purpose of the conversation, 80% of consumers use the platform to ask questions and request information, 72% seek to receive technical support and services and 56% make purchases of products and services. Despite the great potential and expectations of customers, companies that want to communicate with their customers through WhatsApp face a great challenge in offering an agile, but at the same time, economical experience. The answer to this problem lies in the technology of virtual assistants or chatbots. Conversational robots are the way for brands to scale communication on WhatsApp. Through automation, it is possible to provide 24/7 communication in a matter of moments.

All this without the need for large investments in increasing the team of agents. With so many advantages of chatbots, the number of companies that are using this alternative has grown and 89% of Brazilian WhatsApp users say that they have already been assisted by a robot in conversations with companies within the messaging application, according to the Panorama survey . Enhance your customer experience with ChatGuru As we have seen, WhatsApp is the most popular platform in Brazil and, if you want to offer a practical and one-click experience within the app, like Uber, it's time to get to know Industry Email List ChatGuru . Our technology aims to improve customer service and optimize commercial production, facilitating more rewarding and engaging relationships between companies and their customers tumers. WhatsApp can automate various communication processes, including those related to customer support, marketing and sales. ChatGuru's conversational software serves as the initial point of contact, immediately responding to customer questions and helping them through the sales process, rather than waiting in line for assistance, which can discourage a purchase.



Our software facilitates instant conversations with customers around the clock. You can link your WhatsApp business account to our platform and leverage all of ChatGuru's powerful features like chatbots, quick replies, customer service rotation, automated smart funnel, and tailored campaigns to grow your support service without sacrificing quality . Learn more about ChatGuru's wide range of features by clicking HERE ! ChatGuru bots can handle a wide variety of tasks and a significant portion of even the most regular conversations, freeing your team to focus on higher-value activities like providing detailed answers to specific questions, developing innovative approaches, and putting these strategic conversations in action. Overall, this leads to happier and more productive employees. Ultimately, every customer interaction – with bots and human agents – will generate a huge amount of crucial data. This way, you will be able to extract monthly reports in the most convenient format for your business. To meet your specific needs, you can configure the tracking system to receive updates via email or WhatsApp.