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Not only will you learn how to lay the right foundation for your customer success program, you'll also gain insights on how to scale your operations. What We Like: If you work in a corporate world, this book provides lessons learned from real companies in your industry. Best for: Customer Success Managers at Companies Chief Customer Officer: How to Build a Customer-Driven Growth Engine Author: Number of Pages: Rating: Available on Amazon Chief Customer Officer: How to Build a Customer-Driven Growth Engine Author.

Image Source The Chief Customer Officer is A must-read for customer success managers. Provides practical Phone Number List insights based on her experience working in wealth-rich companies. If you feel like your company has neglected its customers, this can help you refocus. What we like: This book provides practical guidance for those looking to improve their customer success operations. Best for: Customer Success Management Teams Customer Success Vanguard: The First Months of the Growth Journey Author.



Number of Pages: Rating: Available on Amazon Customer Success Vanguard: The First Months of the Growth Journey Author: Image source in Customer Success Vanguard ”, Lucas shares tips for building and running a customer success team. With this book's rich framework, you'll get a roadmap for creating a customer success team from the ground up. What we like: Lucas provides a blueprint to follow as well as examples from her own experience. You'll also hear from practitioners on the front lines of customer success. Best for: Startups and Beginners What Customers Desire, Nicholas Weber Pages: Rating.